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Integrated Ferry Operations System(IFOS)
- Ferry Operator Software
Ferry operator business needs
Provide reservation as a way to improve the
customer/reseller experience In today world of high pace,
most of customers/resellers cannot tolerate wasting a lot
of time on booking transaction. The travel agents want to
get the booking transaction done immediately. If a ferry operator
does not provide a instant online reservation for customer
/reseller, a) some customer may give up immediately b)it will
create bad experience for customer c) some of the customers
may not want to come back again in future (losing customers).
Reduce the transaction cost for
the ferry operator and customer / reseller
If a
customer /reseller can create the booking, amendment,
cancellation online by themselves, this will save the
communication cost for remote customers. The ferry operator
also can have the saving as well.
Operations as a competitive weapon
Ferry operators need to streamline their
operation from the traditional way. They need to design the
processes to give them a sustainable competitive advantages.
This is important to accounting, finance, human resource,
management information system and marketing. For example,
reservation, amendment, cancellation which require man power
and communication cost can have a significant financial impact
on the ferry operator, with big amount of dollars in a high
volume in the long run.
Understanding of customer/
reseller profile and pattern
To understand the
customer/reseller behavior, we need to know the daily
operational data. Any data captured manually in paper format
can be considered as "dead data". If manual or use different
system, data are scattered among different places. All the
report needs to be constantly updated as there is no linkage
between different systems. Transforming data into management
reports would be very time consuming and tedious. Manual
System would only cause every staff busy in preparing
documents & reports while has less time or no time to
understand / analyze the customer behavior.
Integrated ferry system from front
office to back office to Internet e-booking
With Integrated Ferry Operations System
(IFOS), all the operational data is integrated inside the company
enterprise database. Integrated Ferry Operations System
(IFOS) has reports for operational or strategical purpose.
Manager can even use the powerful queries to view /to filter
/group /sort the datasheet in various viewpoint to generate
the insight.
Ferry Operator Software
Web distribution case sample
www.brf.com.sg
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