eBusinessoft for inbound tour operator

Difficulty with customer retention? Customer price sensitivity? Flagging loyalty? Online competition? Inbound tour operator are experiencing a period of unprecedented upheaval. And now, more than ever, the industry is turning to e-business technologies to grow distribution network, boost long-term customer relationships, streamline operations and manage costs. Businessoft has the offerings and expertise to help make it happen.

* Improve your tour operations life cycle efficiency by using a single data entry to generate multiple documents to customer & vendors
* Increase your distribution channel without boundaries and cost through oversea agents
* Allow your operations, sales teams and agents to share valuable tour information in a central repository
* Reduce document searching time due to misplaced of file, lost file or staff turnover
* Improve communications with branches, oversea agents by consolidating information on all tour and booking
* Provide business intelligence and knowledge management tools to turn data into actionable information
* Measure performance of the sales and oversea agents
* Manage, organize and create booking and change request
* Grow revenues more quickly having the means to focus on the right selling products.

The advantage : The strength of travel industry experience
Businessoft has been working with the travel industry since the 1990s, and today it is a major IT supplier to well-known tour operators/ travel agencies. Together, eBusinessoft possess the industry experience and technical know-how to promote more profitable sales growth.

We offer:
* The best practice in your industry by maximising time to increase productivity and profits
* Business intelligence tool to transform your operational data into actionable information
* Technical consultants with extensive implementation and system integration experience

Inbound tour is powerful and flexible like a swiss knife that can cater for any type of inbound tour either be the package tours, FIT, MICE, SIC tours and etc. Inbound tour is to help the inbound operator to improve operational efficiency by generate all the necessary documents to customer and vendors with a single data entry instead of repetitive data entry. The system log all communication document generated by the system between the customer and vendor so that you can trace back all the documents you sent to your vendor or customer. It also help to prevent the unnecessary communication breakdown due to data not synchronized. It help to improve internal and external communication by using back the single source of data in the centralised database.

Features:
Before customer confirmation
Create itinerary
Create costing and items
Create quotation

After customer confirmation
Create EO
Create Booking confirmation and amendment
Create Assignment to Guide/ driver
Create Welcome letter and travel itinerary to passenger
Create Profit and loss

Web distribution
Creation of a new package.
Setting up of itinerary for the new package. Setting up of costing and selling price for the new package.
There are 2 type of setup.
1) Standard package tour costing.
2) Customised tour costing.

When oversea agents have customer's enquiries, they can go to login to search for the packages
If is a standard FIT or GIT package, an estimated tour quotation can be generated instantly.
If is a customised FIT/GIT, Itinerary /Destination, agent can click to select the tour to see the details and proceed to customise the additional options.

The search results are shown.

The selected tour details are shown. Operations can update itinerary or tour content or pricing at anytime. The changes will be updated automatically and be available to all the users.

The selected tour pricing details are shown. User can proceed customise the tour and make booking.

Global distribution. The same tour itinerary and information that operations create in the company for various department can be published in your website for your supporting agent or public to check availability and make online booking.

Support Unicode language. Unicode language such as Simplified Chinese, Traditional Chinese, Korean, Japanese character and etc are fully supported throughout the system. For example, you can create your tour in Chinese or invoice your customer in Chinese.

eBusinessoft for Inbound Tour Operator
eBusinessoft for Outbound Tour Operator
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